Shipping Policy
Last updated: Today
At Victoria Lane New York, we want your order to be handled carefully, clearly, and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through victorialane.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information, and prepare your order for dispatch.
Business days are Monday through Friday, excluding federal holidays in the United States.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, federal holidays, incorrect address details, severe weather, or other circumstances outside our control.
Direct supplier shipping
In many cases, Victoria Lane New York ships products directly from our trusted suppliers.
We use this shipping model to make the process more efficient for our customers. Instead of sending items to our facility first and then forwarding them to the customer, an item may be shipped directly from the supplier to the customer.
This means that some parcels may be shipped directly from overseas, including from China.
We use this model to help reduce unnecessary handling time and to get your order moving as quickly as possible.
Shipping carriers
We offer free shipping across the United States.
Depending on the product, supplier location, and delivery address, orders may be shipped through USPS, local delivery carriers, or international shipping partners.
If tracking is available for your order, the tracking details will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within the United States, unless otherwise stated at checkout.
Additional charges, restrictions, or longer delivery times may apply to certain remote locations, territories, or addresses outside the contiguous United States.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Victoria Lane New York is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number, and the email address used to place the order.
We will review your order and assist you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbors, your local post office, or the delivery carrier.
Please also check around your property, including porches, side doors, mailrooms, reception areas, and other safe locations where the parcel may have been left.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and assist where reasonably possible.
Questions
For any questions regarding shipping or delivery, please contact us at:
You can also visit our website at:
victoria-lane.com