Shipping Policy

Thank you for choosing Victoria Lane. We endeavour to ensure a smooth and transparent shipping process.

Dispatch cover

  • We currently only deliver to United Kingdom.
  • A future expansion of the shipping destinations is being considered.

Shipping costs

  • Free shipping on all orders.
  • No hidden fees - the price shown is the final price.

Order processing time

  • Orders are processed within 1-2 working days (Monday to Friday)
  • Orders received after the closing date or at weekends will be processed on the next working day.

Delivery time

  • Estimated delivery time: 5-7 working days (dispatch Monday to Saturday).
  • Delivery times are estimates and may vary due to unforeseen circumstances.

Tracking your order

  • A tracking number will be sent to you by e-mail after your order has been dispatched.
  • Track your order via: our tracking portal on the website.
  • For real-time updates, visit the shipping service provider's website or contact our support team if you have any questions about shipment tracking.

Order changes and cancellations

  • Orders placed at weekends will be processed on the next working day.
  • For changes or cancellations, please contact our customer service team as soon as possible.

Updates to the guidelines

  • Our shipping policy is updated regularly to reflect changes.
  • Stay informed by visiting our website for the latest updates.