Returns and Refund Policy
Last updated: Today
At Victoria Lane New York, we want you to feel confident shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-Day Money-Back Guarantee work.
This policy applies to purchases made through victoria-lane.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, defective, or incorrect
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Any additional information that may help us assist you
Our team will review your request and respond with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Victoria Lane New York via email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, approved returns must be sent directly to one of our fulfillment partners or suppliers, which may be located outside the United States, including China.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is one of our suppliers located outside the United States, including China, the customer is responsible for arranging and paying for the return shipment.
We strongly recommend using a tracked shipping service.
Victoria Lane New York cannot process a return until the returned parcel has been received by the supplier or designated return facility.
Tracking Required for Returns
For every approved return, the customer must provide valid tracking information.
Refunds can only be processed after the returned item has been received and inspected by the supplier or designated return location.
If a returned parcel is lost during transit and cannot be confirmed as delivered, we may be unable to issue a refund.
Condition of Returned Items
To be eligible for a return, items should be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging whenever possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup, or alterations may not qualify for a refund.
Items That May Not Be Eligible for Return
Certain items are not eligible for returns, including:
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Gift cards
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Final sale or clearance items (when clearly marked)
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Personal care or hygiene-related products
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Items that have been worn, washed, or used
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Items returned without prior approval
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and its packaging
We will review your request and work with you to provide an appropriate solution, which may include a replacement, refund, store credit, or another suitable resolution.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable federal, state, or local consumer protection laws in the United States.
Refund Processing
Once your returned item has been received and approved, we will notify you by email.
If your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank, credit card issuer, or payment provider to process the refund.
Exchanges
Depending on product availability, we may offer an exchange, replacement, or another suitable solution.
Please contact us at:
We will review your request and let you know which options are available.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us at:
Email: info@victoria-lane.com
Website: victoria-lane.com