Privacy Policy

Last updated: Today

This Privacy Policy explains how Victoria Lane New York ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from victoria-lane.com.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Device and browser information

  • IP address

  • Website activity, including pages viewed and products added to your cart

We collect only the information that is reasonably necessary to operate our business, process orders, improve our website, and provide customer support.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Process returns, refunds, and exchanges

  • Improve our website and shopping experience

  • Detect fraud, unauthorized activity, or security issues

  • Send marketing emails if you have subscribed

  • Comply with legal, regulatory, and tax obligations

Shopify

Our store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services.

Your information may be stored through Shopify's secure data storage systems, databases, and applications.

Payments

Payments are processed securely through trusted payment providers.

Victoria Lane New York does not store your complete credit card information.

Depending on the payment method you choose, your payment may be processed through providers such as:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

  • Other secure payment providers available at checkout

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business.

These may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Suppliers and fulfillment partners

  • Customer support providers

  • Email marketing platforms (if you subscribe)

  • Analytics and website performance providers

  • Fraud prevention and security services

We only share information that is necessary to provide our services, fulfill orders, or comply with legal obligations.

Direct Supplier Fulfillment

Because some products are shipped directly from our suppliers, including suppliers located outside the United States (such as China), we may share the information necessary to complete your order.

This may include:

  • Your name

  • Shipping address

  • Order details

  • Contact information required for delivery

Marketing Emails

If you subscribe to our mailing list, we may send you updates about new collections, promotions, exclusive offers, and company news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:

info@victoria-lane.com

Cookies

Our website uses cookies and similar technologies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze website traffic

  • Personalize content and advertisements

  • Support website functionality and checkout

Some cookies are necessary for the website to function properly.

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer service

  • Maintain business records

  • Resolve disputes

  • Comply with applicable legal and tax obligations

Your Privacy Rights

Depending on where you live, including certain U.S. states, you may have rights regarding your personal information.

These rights may include the ability to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request information about how your data is used or shared, where required by law

To exercise your privacy rights, please contact us at:

info@victoria-lane.com

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Victoria Lane New York

Email: info@victoria-lane.com

Website: victoria-lane.com