Cancellation

For customers ordering with PayPal, it is possible to cancel the order within 24 hours of purchase. To request a cancellation, please contact us via email at support@bliss-london.co.uk

For orders placed with a credit card, cancellation is not possible as the order is immediately registered in our system and ready to ship.

Consequences of Cancellation

If you cancel your purchase within the permitted period (for PayPal orders only), we will refund all payments received, excluding shipping costs, within 14 days from the day we receive your cancellation request. The refund will be made using the same payment method used for the original transaction, unless otherwise agreed.

All returns must be sent to our main warehouse in Asia at the customer's expense.

 

Cancellation of Upsell Orders

Please note: It is not possible to cancel upsell orders made after purchase. This is because the customer had the freedom to confirm or decline the payment during the purchase process. For further information, please contact us via email at support@bliss-london.co.uk